Terms and Conditions

Welcome to Bitrova. Please read these Terms and Conditions carefully before using our website and purchasing products. By accessing or using Bitrova’s services, you agree to be bound by these Terms.

1. General

Bitrova operates as an online retailer specializing in minimalist and retro-inspired home decor products. We reserve the right to modify or update these Terms at any time without prior notice. Continued use of our website constitutes acceptance of any changes.

2. Ordering and Payment

  • All orders are subject to acceptance and availability.

  • Prices are listed in US Dollars and are subject to change without notice.

  • Payment must be completed through our approved payment methods before order processing.

  • We reserve the right to refuse or cancel any order due to product unavailability, errors in pricing, or suspected fraud.

3. Shipping and Delivery

  • Bitrova partners with third-party suppliers and dropshipping services; estimated delivery times vary by product and destination.

  • Shipping times provided are estimates and not guaranteed. Delays may occur due to customs, weather, or other unforeseen circumstances.

  • Customers are responsible for any customs duties, taxes, or import fees applicable in their country.

4. Returns and Refunds

  • We accept returns on eligible products within 14 days of receipt, provided items are unused, in original condition, and packaging intact.

  • Customized or personalized items are non-returnable unless defective.

  • To initiate a return, please contact our customer service at support@bitrova.shop.

  • Refunds will be processed after inspection of the returned item and issued via the original payment method.

5. Product Descriptions and Availability

  • We strive to provide accurate product information and images; however, slight variations may occur due to supplier differences or screen settings.

  • Product availability is subject to change without notice.

6. Intellectual Property

  • All content on Bitrova’s website, including text, images, logos, and designs, is the property of Bitrova or its licensors and protected by intellectual property laws.

  • Unauthorized use, reproduction, or distribution of our content is prohibited.

7. Limitation of Liability

  • Bitrova is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products or services.

  • We do not guarantee product results or compatibility beyond what is stated in product descriptions.

8. Privacy

  • Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your information.

9. Governing Law

  • These Terms are governed by the laws of Kuwait. Any disputes will be resolved in the appropriate courts of this jurisdiction.

10. Contact Us

If you have any questions or concerns about these Terms, please contact us at:
Email: support@bitrova.shop

Last updated: 29 July 2025