1. What products do you offer?
We specialize in unique retro and minimalist home décor items such as flip clocks, wooden LED alarm clocks, vintage filament bulbs, and ambient LED lighting strips — perfect for adding character to any space.
2. Where do you ship to?
We ship worldwide! Delivery times and shipping costs vary depending on your location and the product ordered. Please check our Shipping Policy for detailed information.
3. How long will it take to receive my order?
Standard shipping typically takes between 10-20 business days. Expedited shipping options may be available for faster delivery. Please note that delivery times can vary due to customs and other factors.
4. How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking link. Please use that link to follow your package’s progress. If you need assistance, contact our support team.
5. What is your return policy?
We accept returns within 14 days of delivery for items in unused condition with original packaging. Customized or personalized products are non-returnable unless damaged. For full details, please visit our Return Policy page.
6. What should I do if I receive a damaged or defective item?
Please contact us within 7 days of receiving your order with photos and a description of the issue. We will promptly arrange a replacement or refund.
7. Do I need an account to place an order?
No, you can checkout as a guest. However, creating an account allows you to track orders and save your information for faster checkout in the future.
8. How can I contact customer support?
You can reach us via email at [your email address] or through the contact form on our website. We aim to respond within 24-48 hours.
9. Are your products eco-friendly?
We carefully select products that combine vintage charm with sustainable materials whenever possible. Our wooden clocks and LED lighting products are designed with energy efficiency and longevity in mind.
10. Can I cancel or change my order after placing it?
Orders are processed quickly. Please contact us as soon as possible if you need to modify or cancel your order, and we will do our best to accommodate your request.