Return Policy

Our Commitment to Your Satisfaction

At Bitrova, we strive to ensure you are completely satisfied with your purchase. If for any reason you are not happy with your order, we’re here to help.

Eligibility for Returns

  • You may request a return within 14 days of receiving your order.

  • Items must be unused, in original condition, and in the original packaging to be eligible for return.

  • Customized, personalized, or made-to-order products are non-returnable unless they arrive damaged or defective.

How to Initiate a Return

  1. Contact our customer support team at support@bitrova.shop within 14 days of delivery.

  2. Provide your order number, the item(s) you wish to return, and the reason for the return.

  3. Our team will guide you through the return process and provide a return authorization if eligible.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  • We recommend using a tracked shipping method to ensure your return reaches us safely.

Refunds

  • Once we receive and inspect the returned item, we will notify you of the refund approval status.

  • Approved refunds will be processed to the original payment method within 14 business days.

  • Shipping fees are non-refundable unless the return is due to our error.

Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us within 7 days of receipt with photos and details.

  • We will arrange for a replacement or full refund at no additional cost.

Exchanges

  • We currently do not offer direct exchanges. Please return the original item for a refund and place a new order.

Contact Us

For any questions regarding returns, please contact:
Email: support@bitrova.shop

Last updated: 29 July 2025